Negative Feedback – Reputation management

Track and Manage Seller Feedback

Keep track of all of your Amazon product reviews. Effortlessly stay on top of incoming customer feedback with Amazon feedback monitoring. Get instant notifications for neutral and negative feedback. Act quickly to satisfy frustrated customers and get alerts when negative feedback is removed.

Keep tabs on all feedback received for multiple campaigns and filter 1-, 2-, and 3-star feedback so you can take immediate action with unsatisfied customers.

Improve online reviews: It takes about two weeks to start to see online reviews improve. The amount of time it takes to make big improvements takes longer - usually months. Another factor that affects how long reviews take to improve is the starting point. If reviews began at one-star, it will take months to get to three or four-stars.

Negative Feedback Removal Requests

Attempting to get negative feedback removed on Amazon can be tricky. It will give you the feedback management tools you need to create email campaigns to maximize your chances of customers removing negative reviews without violating Amazon’s Terms of Service.

Easily access Amazon Support to request removal of negative feedback that violates Amazon’s guidelines. Avoid being punished for factors outside your control.

1. Automated Campaigns for Customer Support

Choose your timing and strategy to reach out to your Amazon customers with personalized email campaigns. Proactively resolve order fulfillment issues, schedule deliveries, send invoices, verify custom information and more.

Track all customer interactions relating to product reviews. Receive advanced analytics to refine personalized campaigns. Increase open rates and successful negative Amazon feedback removal rates.

2. Get More Positive Reviews

Don’t focus solely on removing negative feedback. Combat negative Amazon reviews by engaging your customers with personalized, customized, professional emails to gain more positive seller and product feedback.

Send targeted emails with the click of a button to frequent customers who will leave glowing reviews. Get more done with automated email campaigns that help to manage your store’s feedback process.

3. Improve ratings and reviews

88% of consumers trust online reviews as much as a personal recommendation. Our review service removes negative reviews, increases star ratings, and reduces negative feedback. We can work with over 25 popular review platforms. These include Yelp, Google Reviews, Consumer Reports, Facebook, and more.

4. Direct removal from search engines

Some content can be removed from Google or other search engines. This includes content violating search engine rules, copyrighted content, and other legally protected content. This type of removal is known as de-indexing.

5. Push negative search results down to reduce visibility

If problem search results cannot be removed, they can often be "pushed down." This method of reputation management is known as suppression. Positive content is created and/or promoted above the negative until it is rarely seen.

6. Improve online brand

Sometimes search result sentiment needs improvement. Brands are often confused with those of competitors. Sometimes they simply have a weak online profile or even none. Reputation X improves an online brand by strengthening the best parts of search results. This can include online profiles, websites, articles and other media related to the brand.

7. Counterpoint development

When search results only tell one side of the story, we often create a "counterpoint." A counterpoint narrative is a temporary measure to balance the story. Its a counter-narrative in search results so our clients don't have to keep explaining what actually happened. Prospective customers and stakeholders can see the counterpoint right in search results. When it's time, we take it down.